Emergency information

Need help urgently?

  • If you are in immediate danger DIAL 999You can also send a text to 999.  Do this from a safe place if possible.  Contacting the police in an emergency does not mean that you have to be involved in a prosecution at a later stage but it does mean that you will get help quickly and, if you need it, the police can take you to a place of safety
  • If you need to leave or find refuge, call our 24 helpline on 0808 800 0340.  We can help you plan to leave.  Be aware that when you leave, you may be at the most risk so be sure to keep your plans secret so that you keep yourself from further harm.
  • If you can, it helps to plan ahead.



Planning ahead …

  • have an escape route planned, so that in an emergency you and the children can get away safely
  • keep money aside for phone calls, taxi, train or bus – or overnight accommodation
  • have an extra set of keys for the house or car
  • make sure your children know how to dial 999 and know what to say, ie their full name, address and telephone number
  • keep together things that you might need quickly such as keys, benefit books and clothes for you and your children, ready, in a safe place
  • keep important documents handy in a safe place (make photocopies if you can’t take originals)
        • passports
        • birth and marriage certificates
        • driving licence
        • address book and telephone numbers
        • wills
        • house documents
        • bank details, cheque books, credit cards, national insurance and NHS numbers
  • remember your mobile phone
  • if you can, confide in a friend or family member. Perhaps you can leave a bag, money or documents with them? Perhaps you could stay overnight if you have to leave in an emergency as long as your abuser doesn’t guess where you are and put pressure on you to return


Domestic violence and pets

If you're worried about what might happen to your pets if you leave or if your pets are being abused, our Pets Project can help by finding volunteer pet fosterers to care for your animals. Find out more about our Pets Project here.



WAIS contact numbers:
Helpline: 0808 800 0340
Referrals: 0115 947 6490
Office: 0115 947 5257

Next steps

If you would like to talk to someone in confidence, call our free 24 hour Helpline on 0808 800 0340.  We offer a listening ear and practical support 24 hours a day, 365 days a year. We can also arrange emergency accommodation and refuge.


Hearing impaired? Call us using Text Relay
To make a textphone call:
dial 18001 + helpline number
To make a telephone call:
dial 18002 + number
Instant interpretation
Available from Language Line 


You don’t have to put up with abuse.

Women and children who are affected by domestic abuse have rights under the law and there is support waiting for you if you need it. 


Survivors handbook

If you are frightened for yourself or your children or concerned about someone else, there are things you can do to keep safe. National Womens Aid have produced a Survivors Handbook which gives easy to understand advice on every aspect of dealing with domestic violence, including how to keep yourself and your children safe, explains about your rights and the legal system, money and housing issues and also surviving after abuse.